Email Server Migration

As part of our commitment to providing the highest level of service to our customers, we will be performing an email server migration in the coming week. Please read and act on the following information to ensure that your service is not disrupted.

You may have received this email multiple times. This is because we've sent it to all of our accounts and aliases, and you may belong to multiple delivery groups. Please accept our sincerest apologies for this, and understand that our primary focus was to make sure nobody was unaware of the migration. This approach meant that multiple deliveries might occur, but was the tradeoff we had to make.

We take spam very seriously. You have been contacted because this account has at some point been managed by The Frontier Group. This does not mean you will be affected by the change.

Key Points

• We’re migrating to a Zimbra server which is the same platform that Yahoo! Mail uses. It has a much nicer web interface and will allow us to scale our mail systems in the future.
• There should be no service disruption. Mail cannot be lost based on the migration plan we have. At worst it’ll be delivered to your old mailbox when you check your new mailbox, and we can rectify that.
• Your outgoing mail server (SMTP) does not change. This is very important. The Frontier Group does not send mail on your behalf.
• Your incoming mail server for all Frontier Group accounts should (already) be mail.thefrontiergroup.net.au
• hotrod.thefrontiergroup.net.au is being deprecated and any accounts that reference this server should be updated to mail.thefrontiergroup.net.au immediately.
• A reminder: your username is your full email address.

Your immediate next steps

If you have an IT department or use the services of an IT consultant, forward this information to them and ask that they check you are configured correctly to handle this change. That way, when we enact these changes you won’t experience any disruptions.

Further information can be found in the Email Server Migration post on our company blog. Please read this post and contact our staff with any questions you may have.

Our staff are able to assist you with any queries you may have regarding this migration. You can contact them via (08) 9322 3055 or email support@thefrontiergroup.com.au.